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Implementation Consultant

Reports To: Professional Services Leader

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Employment Type: Full Time

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Location: Remote, United States

  

OVERVIEW  

Digital Wave Technology is a rapidly expanding and highly innovative company specializing in technology for retailers and consumer brands. We provide the only AI-native rapid development platform with Product Information Intelligence at its core. Our Professional Services team ensures implementation excellence and ongoing value delivery. 

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Our solutions are recognized for quickly adding value - boosting sales, improving profitability, streamlining operational efficiency, accelerating speed to market, and enhancing the customer experience. Retailers and brands from $1B to $300B in every type of retail from luxury merchandise to hardlines have leveraged our technology to achieve remarkable results. And it's not just about the technology; our dedication to personalized service and forward-looking strategies sets us apart in the industry.  

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Digital Wave is currently seeking a results-oriented Implementation Consultant to join our dynamic team. This full-time position will have the opportunity to influence and meaningfully contribute to a rapidly growing organization committed to delivering quality and impactful business solutions. If you're passionate about shaping the future of retail technology and want to be part of a company leading the way in innovation, come join us at Digital Wave Technology. This position is U.S. based and remote.  

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Digital Wave is headquartered in Florida with satellite offices in India and Europe.  

 

POSITION SUMMARY  

The Implementation Consultant is responsible for supporting and potentially leading Digital Wave implementations by mapping customer business processes and requirements to our solutions. Partnering with Digital Wave internal teams and our retail client stakeholders, they will plan, coordinate, document and guide all aspects of our implementation projects. Implementation consultants are responsible for contributing to and executing on project plans, defining business requirements, issue management tracking and resolution, basic system configuration and functional testing. The Implementation Consultant must have outstanding analytical skills, communication skills, be organized, detail oriented, and flexible. 

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PRIMARY RESPONSIBILITIES

  • Engage and execute on concurrent multiple Digital Wave software implementations.  

  • Conduct requirements gathering sessions with clients to map comprehensively to solution configuration.  

  • Contribute to and align project plans with Digital Wave teams and client stakeholders and ensure the completion of tasks and adherence to timelines.  

  • Execute on planned tasks such as system configuration, data loads and functional testing.  

  • Track and analyze issues through to resolution.  

  • Establish communication management with remote team members including cadence meetings, agendas, meeting recaps and status reports.  

  • Create and maintain comprehensive project documentation including  

  • issues tracking, requirements, functional gaps, assumptions, risks and changes.  

  • Publish progress reports including accomplishments and upcoming tasks.  

  • Work across multiple time zones and occasionally outside office hours.  

  • Ensure the primary objective of customer success in delivering value to the client is always met throughout the project.  

  • Travel to customer sites is variable and can be up to 80% for defined and extended periods of time  

 

REQUIRED EXPERIENCE AND QUALITIES

  • Must have a Bachelor’s degree.  

  • At least 10 years of software implementation and consulting experience in the retail sector or comparable direct Retail / Brand experience.  

  • Must have expert level experience within the Retail domain of merchandise planning, allocation, replenishment, and or full lifecycle price management and analytical price optimization.  

  • Additional experience with Product Information Management (PIM) or MDM systems is preferable.  

  • Experience working with emerging technologies focusing on cloud solutions, SaaS platforms, enterprise applications analytics, and or AI.  

  • Passionate about learning and mastering new business systems and look for creative solutions to problem solving.  

  • High attention to detail and must be able to react quickly to changing demands.  

  • Must be customer oriented and driven to exceed expectations.  

  • Ability and desire to transition into Project Lead and leadership roles quickly.  

  • Must be flexible, and when needed, willing to take on unassigned tasks to ensure continual progress.  

  • Experience in using project management and presentation tools.  

  • Excellent written and oral communication skills across all levels of external and internal teams.  

  • Strong analytical, organizational, and presentation skills.  

  • Excellent leadership and interpersonal skills.  

  • Proven track record of working concurrently on multiple customer engagements.  

  • Must be able to self-manage, work independently and prioritize daily schedules, work effectively in a collaborative style with remote client stakeholders and internal teams.  

  • Spanish language fluency highly valued.  

  • Experience with Jira and/or Asana preferrable.  

Interested in applying for this position?

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